Claims Adjuster

Job Title: Field Property Claims Adjuster
Location: NYC Area, including Long Island
Job Summary:
The Field Property Claims Adjuster will provide direct, prompt, courteous and professional service to our policyholders/ claimants, their agents and/or their third party representatives in the unfortunate event that an insureds property is damaged or lost due to a covered event. They contribute valuable work and insight because they are our Claims team's eyes in the field and face-to-face representatives of the Company for our claimants. Additionally, a Field Claims Adjuster applies his/her expertise on a daily basis to investigate, evaluate and adjust a wide range of commercial and homeowners first party property claims, including those of a more complex and/or high value/exposure nature, in a timely and equitable manner and continually provides constant, top-quality and responsive service to successfully handle a wide range of claims inquiries and/or issues from many different people, including policyholders, agents and other Company team members.
Reporting Relationships:
The position will report directly to the VP of claims.
Main Duties/Essential Job Functions:
Serves as Company's New York-area Field Property Claims Adjuster to investigate and handle first party property claims filed by our commercial property and homeowners' policyholders; verifies policy coverage; inspects property damage to determine extent of damage and determine appropriate compensation. Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. Consults and confers with outside experts, including engineers, architects, construction contractors and attorneys; within level of authority, negotiates with insureds/third party representatives to settle claims and, upon settlement, issues payout directives to inside examiners. Strong relationships with building contractors. Identifies suspicious losses, recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim. Represents the Company in mediations and other legal proceedings if claim is contested; prepares and reports information related to assigned Claims to Senior Leaders and Carrier contacts; may assign claims to Independent Adjusters when required; may review IA reports and estimates. May be called upon for catastrophe duty. For Catastrophe (CAT) roles, investigative fieldwork could include a higher amount of travel to claim locations outside of NY.
Provides outstanding service to AEIG external and internal customers; utilizes tact, diplomacy and professional communication skills to positively represent the company in face-to-face, telephone and email contacts; per Company claims guidelines, Company quality and time standards and governmental regulations, appropriately and correctly communicates in multiple telephone, email and face-to-face interactions with insureds and other related parties; works with insureds to efficiently and effectively schedule visits. Participates in and/or assists with "special" Company projects, including CAT planning, organization, preparation and leadership for the outside estimating of property claims in the state of New York, as directed. Actively contributes as a member of the AEIG Claims Team by providing assistance and support to assigned claims, underwriting, customer support product, sales and/or other team members.

Job Requirements, Skills and Expertise

Qualities:
Quality-Oriented; Detail-Oriented; Self-Starter; Team Player; Multi-Tasker; Adaptability; Flexibility; Strong Work Ethic; Positive "Can Do" Attitude; Collaborator; Financially-Oriented; Service-Oriented.
Strong skill sets in the following areas:
1st party commercial and homeowners property estimating. Decision-making; time management/working under tight deadlines; information and financial analyses; organization; problem analyses/solving; active listening; oral and written communication; interpersonal communication.
Strong knowledge of:
Various commercial lines property products, including residential homeowners, commercial property policies ("CPP") and business owners policies ("BOP"); technical and advanced property claims principles, practices, processes; technical and advanced construction, estimating and other claims-related terminology; basic tenets of business planning and strategy; business writing, grammar and punctuation rules; telephone and email business etiquette rules; desktop computer operations; standard business software and web-based engine operations (e.g., Microsoft Word, Microsoft Excel, Microsoft Outlook and Internet Explorer). Must understand and be able to use Xactimate or other competitive estimating systems.
Licenses, Education and/or Experience
Bachelor's Degree or equivalent related work experience and a minimum of 5-7 years of first party outside residential and commercial property estimating experience. Must be currently licensed to adjust claims in NY. Must possess a valid driver's license.