Frequently Asked Questions

If you have policy questions, contact your Agent.   

If you have billing or payment questions, contact our Customer Service Department at 1-800-222-3058, Option 1.

If you have questions related to claims, contact 1-800-222-3058, Option 2

Please inquire about an Agency appointment by email to or call 1-800-222-3058, Option 4.
Contact your Agent to make policy changes.  Have your current policy available to discuss these changes with your agent.

Send your payment by regular mail to:
AE Underwriters Agency, Inc.
P.O. Box 1923
Hicksville, NY 11802

Send your payment using a next-day service to:
American European Insurance Group, Inc.
2250 Chapel Avenue West, Suite 200
Cherry Hill, NJ 08002

Mail your payment at least five (5) to seven (7) business days prior to the due date.

Pay-by-Phone: Please call our Customer Service Department at 1-800-222-3058 and choose Option 1 during our normal business hours.

If you want to pay electronically, we accept Online Bill Payment 24 hours a day, 7 days a week. We do not accept credit card payments at this time.

Contact your Agent. Your Agent will explain your policy coverages.